Job Description
Join the City of Columbus's dynamic public services team and make a tangible impact on our community. We seek a dedicated Public Services Coordinator to enhance citizen engagement and streamline service delivery across Franklin County. This role offers unparalleled opportunity to contribute to civic innovation while enjoying competitive benefits and career growth.
Responsibilities
- Coordinate multi-agency community outreach programs and public forums
- Manage citizen service request systems and track resolution metrics
- Develop and implement process improvements for municipal service delivery
- Analyze constituent feedback data to identify service gaps and opportunities
- Collaborate with city departments on cross-functional initiatives
- Prepare comprehensive reports for municipal leadership and stakeholders
- Oversee volunteer programs supporting community service projects
Qualifications
- Bachelor's degree in Public Administration, Urban Planning, or related field
- 3+ years of experience in government operations or public sector coordination
- Advanced proficiency in data analysis tools (Excel, Tableau)
- Strong knowledge of Ohio municipal regulations and compliance standards
- Exceptional written and verbal communication skills
- Proven project management with cross-departmental coordination
- Valid Ohio driver's license and reliable transportation
- Experience with CRM systems (e.g., Salesforce Government Cloud)