Job Description
Join the City of New Orleans in a critical public service role with immediate availability! We're seeking a dedicated Public Services Coordinator to streamline citizen interactions and enhance community engagement. This position offers competitive benefits, career growth opportunities, and the chance to make a tangible impact in our vibrant city. Immediate start date available for qualified candidates.
Responsibilities
- Coordinate citizen service requests across multiple city departments
- Manage and resolve public inquiries via phone, email, and in-person channels
- Collaborate with agencies to implement community outreach programs
- Maintain accurate records of service delivery metrics
- Support emergency response coordination during city-wide events
- Analyze service trends to identify process improvement opportunities
- Prepare monthly reports for departmental leadership review
Qualifications
- Associate's degree in Public Administration or related field (Bachelor's preferred)
- Minimum 2 years' experience in government or public sector roles
- Proficiency with Microsoft Office Suite and CRM systems
- Excellent communication skills with diverse community populations
- Ability to manage multiple priorities under tight deadlines
- Valid Louisiana driver's license
- Pass background check and drug screening