Job Description
Join Michigan Mobility Solutions as a Remote DMV Customer Service Specialist and transform how residents interact with essential services! We're seeking tech-savvy professionals to deliver exceptional virtual support for driver's licenses, vehicle registrations, and state ID inquiries. Enjoy the flexibility of full remote work while making a tangible impact in Detroit's community.
Why Work With Us?
- 100% remote work environment
- Comprehensive health benefits package
- Professional development stipend
- Recognition programs for top performers
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries regarding DMV services
- Process driver's license renewals, title transfers, and registration updates via virtual systems
- Resolve complex customer issues with empathy and technical precision
- Maintain accurate records in state databases while adhering to privacy regulations
- Collaborate with local DMV offices on escalated cases requiring in-person verification
- Train on new state compliance updates and digital service platforms
Qualifications
- Minimum 2 years customer service experience in government or regulated industries
- Proficiency with CRM systems and virtual communication tools (Zoom, Teams)
- Deep knowledge of Michigan DMV procedures and documentation requirements
- Ability to troubleshoot technical issues remotely while maintaining customer rapport
- High school diploma or equivalent; college degree preferred
- Clear background check and valid Michigan driver's license
- Spanish bilingual certification a significant plus