Job Description
Join Texas Mobility Solutions as a Remote DMV Customer Service Specialist and become the vital link between Texas residents and essential mobility services. We're seeking empathetic professionals to deliver exceptional support for driver's license renewals, vehicle registrations, and DMV inquiries—all from the comfort of your home office. Enjoy flexible scheduling, comprehensive benefits, and the opportunity to make a tangible impact in your community.
Why Join Us?
• 100% remote work environment
• Paid training and career advancement pathways
• Health/dental/vision insurance and 401(k) matching
• Monthly performance bonuses and recognition programs
Responsibilities
- Handle high-volume inbound/outbound calls regarding Texas DMV services
- Process driver's license renewals, vehicle registrations, and title transfers
- Verify customer eligibility and documentation using secure digital platforms
- Resolve complex inquiries with patience and problem-solving expertise
- Maintain accurate records in DMV database systems
- Collaborate with field offices for escalated cases requiring in-person support
- Adhere to all Texas DPS regulations and data security protocols
Qualifications
- Minimum 2 years customer service experience (DMV/automotive preferred)
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional communication skills in English and Spanish
- Ability to navigate multiple digital platforms simultaneously
- High school diploma or equivalent (college degree preferred)
- Reliable high-speed internet and quiet home workspace
- Available to work flexible shifts including evenings/weekends
- Pass background check and drug screening