Job Description
Are you seeking a stable career with excellent benefits and the flexibility to work from home?
PublicWorks Detroit Solutions is currently hiring a Remote Government Benefits Specialist to support our growing operations in the Detroit metropolitan area. We are committed to providing top-tier government services and offer a comprehensive benefits package, including daily pay options, health insurance, and retirement planning.
In this role, you will serve as the primary point of contact for community members navigating federal and state programs. You will work in a dynamic environment where your attention to detail and communication skills directly impact the community.
Why Join Us?
- Daily Pay Options: Access your earnings sooner with our flexible pay schedule.
- Excellent Benefits: Comprehensive medical, dental, and vision coverage.
- Remote Flexibility: Work from the comfort of your home in Detroit or anywhere in the US.
Responsibilities
- Manage and respond to high-volume inquiries regarding government benefits, grants, and public assistance programs.
- Update and maintain accurate databases and case files for all assigned clients.
- Assist in the preparation of reports and documentation required by federal and state agencies.
- Conduct research on changing policies to ensure compliance and accurate client information.
- Collaborate with cross-functional teams to streamline remote service delivery processes.
- Provide exceptional customer service to ensure high satisfaction ratings and client retention.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Minimum of 2 years of experience in administrative support, customer service, or government relations.
- Demonstrated proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Strong written and verbal communication skills with the ability to explain complex policies simply.
- Self-motivated and able to work independently in a remote setting.
- Reliable high-speed internet connection and a dedicated home office space.