Job Description
We are seeking a highly skilled Remote Weekend IT Support Specialist to join our dedicated team supporting federal and state government agencies. This is a unique opportunity for technical professionals to work a flexible weekend schedule from the comfort of their home while contributing to critical public infrastructure.
Role Overview:
In this pivotal role, you will serve as the first line of defense for IT operations, ensuring seamless access to systems for government personnel during off-peak hours. You will leverage your expertise in troubleshooting and network management to maintain high standards of service delivery.
Why Apply?
• 100% Remote Work: No commute required; work from anywhere in the United States.
• Weekend Flexibility: Enjoy a predictable schedule with weekends off during the week.
• Competitive Compensation: Competitive salary and comprehensive benefits package.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network connectivity issues.
- Manage and prioritize a high volume of IT helpdesk tickets within strict SLA guidelines.
- Ensure strict compliance with government security protocols, data privacy laws, and access controls.
- Perform routine system maintenance, patch management, and security scanning during quiet periods.
- Document technical resolutions and create knowledge base articles for team reference.
- Collaborate with the on-call team during business hours to resolve complex escalations.
- Conduct user training sessions on new government software and security best practices.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
- Minimum of 2-3 years of IT support experience, preferably within a government, defense, or corporate environment.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Strong working knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote access tools (VPN, Remote Desktop) and ticketing systems (ServiceNow, Jira).
- Ability to obtain a suitable government background clearance (Public Trust) is a strong advantage.