Job Description
Join North Carolina's premier transportation agency as a Senior DMV Customer Service Representative. In this vital role, you'll serve as the face of our agency by assisting residents with driver licensing, vehicle registration, and title services. We're seeking a patient, detail-oriented professional to deliver exceptional service in our Durham office. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a meaningful impact in your community.
Responsibilities
- Process driver's license renewals, permits, and vehicle registrations with 99% accuracy
- Resolve complex customer inquiries regarding DMV policies and procedures
- Utilize specialized software to verify documents, process payments, and maintain records
- Train new representatives on customer service protocols and DMV systems
- Implement process improvements to reduce wait times and enhance customer satisfaction
- Collaborate with law enforcement agencies for compliance verification
- Manage high-volume transactions during peak hours while maintaining service quality
Qualifications
- 3+ years of customer service experience in a government or regulated industry
- Proficiency with DMV-specific systems (e.g., NCDMV databases)
- Ability to interpret complex regulations and communicate clearly to diverse audiences
- Valid North Carolina driver's license with clean record
- Exceptional problem-solving skills for conflict resolution
- Bilingual proficiency (Spanish/English) strongly preferred
- Ability to work flexible hours including Saturdays
- High school diploma or equivalent; college degree preferred