Job Description
Join Texas' premier DMV service team as a Senior Customer Service Representative! We're seeking experienced professionals to deliver exceptional service to drivers across Fort Worth. This high-paying role offers comprehensive benefits, career advancement, and the opportunity to make a tangible impact in your community. Our modern facility features cutting-edge technology and a supportive culture focused on excellence.
Why Apply?
• Competitive salary with performance bonuses
• Comprehensive health/dental/vision plans
• 401(k) with employer match
• Paid training and professional development
• Flexible scheduling options
Responsibilities
- Handle complex driver license, vehicle registration, and title inquiries via in-person, phone, and digital channels
- Process high-volume transactions with 99% accuracy while maintaining exceptional service standards
- Resolve escalated customer issues using de-escalation techniques and problem-solving frameworks
- Maintain strict compliance with Texas DMV regulations and data security protocols
- Train junior representatives on DMV procedures and customer service best practices
- Contribute to process improvement initiatives to enhance operational efficiency
Qualifications
- 3+ years of customer service experience, preferably in government or regulated industries
- Proficient in DMV systems or similar regulatory software
- Exceptional communication skills with ability to explain complex regulations clearly
- Proven ability to manage high-stress situations with professionalism
- Valid Texas driver's license with clean record
- Bilingual (English/Spanish) certification preferred
- Associate degree or equivalent experience in public administration