Job Description
Join North Carolina's premier transportation agency as a Senior DMV Customer Service Specialist! We're seeking dynamic professionals to deliver exceptional service to our citizens while managing complex vehicle registration and licensing processes. This high-impact role offers competitive compensation, comprehensive benefits, and career advancement opportunities in a supportive environment. If you're passionate about public service and excel in high-pressure customer interactions, apply today to become a vital part of our team!
Responsibilities
- Process complex vehicle registrations, title transfers, and driver license applications with precision
- Resolve escalated customer inquiries regarding DMV regulations and procedures
- Train junior staff on customer service protocols and system navigation
- Collaborate with law enforcement agencies on compliance documentation
- Implement process improvements to reduce wait times by 15%+
- Maintain accurate records using DMV proprietary systems
- Conduct quality assurance reviews for daily transactions
Qualifications
- 3+ years of customer service experience in government or regulated industry
- Expertise in North Carolina DMV procedures and regulations
- Proven ability to de-escalate tense customer situations
- Proficiency with DMV software and Microsoft Office Suite
- Valid North Carolina driver's license with clean record
- Associate's degree in Public Administration or related field
- Spanish bilingual certification preferred
- Ability to work flexible shifts including weekends