Job Description
We are seeking a highly skilled Senior IT Support Specialist to join the Jefferson County Fiscal Court. As a critical member of our technology team, you will ensure the stability and security of our county-wide IT infrastructure. This is an urgent hiring need to support our growing digital initiatives and improve service delivery to our community. If you are passionate about technology and public service, we want to hear from you.
Why Join Jefferson County?
- Stable Career: Enjoy the security and benefits of working for a stable government entity.
- Impactful Work: Your technical expertise directly supports essential county operations.
- Modern Environment: Work with cutting-edge technology in a dynamic, collaborative setting.
Responsibilities
- Provide advanced Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage and maintain Active Directory, user accounts, and security permissions.
- Configure, deploy, and troubleshoot end-user devices including laptops, printers, and mobile equipment.
- Monitor network performance and resolve connectivity issues to ensure minimal downtime.
- Assist in the implementation of cybersecurity protocols and data protection measures.
- Collaborate with vendors and internal teams to resolve complex technical challenges.
- Document technical procedures and maintain accurate inventory records.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field; equivalent experience is accepted.
- Minimum of 3 years of progressive IT support or systems administration experience.
- CompTIA A+, Network+, or Security+ certification preferred.
- Strong working knowledge of Microsoft Windows Server, Active Directory, and Office 365.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical staff.
- Ability to work independently and collaboratively in a fast-paced government environment.