Job Description
We are seeking a highly organized and detail-oriented Pension Administrator to join our dedicated night shift team. In this pivotal role, you will be responsible for ensuring the accurate processing of pension benefit claims and providing exceptional service to retirees and beneficiaries. If you have a passion for public service and a knack for complex data management, we want to hear from you.
Why Join Us?
- Impactful Work: Directly support the financial security of thousands of retired public servants.
- Night Shift Benefits: Enjoy a quieter work environment and potential shift differential incentives.
- Professional Growth: Opportunities for advancement within the state government sector.
Responsibilities
- Review and process pension applications, benefit calculations, and payment requests with a 99.9% accuracy rate.
- Conduct thorough research to resolve discrepancies in retirement account data and benefit eligibility.
- Respond to high-volume inquiries via phone, email, and mail regarding pension status, COLA adjustments, and survivor benefits.
- Collaborate with the Payroll and HR departments to ensure seamless integration of retirement data.
- Maintain strict confidentiality of sensitive financial and personal information in compliance with state regulations.
- Utilize the State Pension Management System (SPMS) to update beneficiary records and perform end-of-day reconciliation tasks.
Qualifications
- Minimum of 2 years of experience in pension administration, benefits management, or government payroll processing.
- High school diploma or GED required; Associate’s degree in Finance, Human Resources, or a related field is preferred.
- Strong proficiency with Microsoft Office Suite (Excel, Word, Outlook) and experience with database management software.
- Excellent verbal and written communication skills with the ability to explain complex financial concepts to non-technical audiences.
- Ability to work independently during night shifts while maintaining high productivity and attention to detail.
- Must pass a background check and drug screening.