Job Description
Join San Jose's award-winning Public Safety Communications team! We're seeking a dynamic Senior Specialist to lead emergency response coordination across the city's 911 center. This critical role ensures seamless communication between law enforcement, fire departments, and medical services during high-stakes situations. Enjoy comprehensive benefits including pension plans and generous paid time off while serving your community.
Responsibilities
- Coordinate multi-agency emergency responses during critical incidents
- Train and mentor junior dispatch staff on protocol compliance
- Implement radio communication systems for disaster scenarios
- Conduct quality assurance audits of emergency calls
- Collaborate with IT teams on system upgrades
- Develop emergency response procedures for citywide events
- Ensure compliance with CA Public Safety regulations
Qualifications
- 5+ years in public safety communications or emergency services
- Valid CA POST Basic Dispatch Certificate
- Experience with CAD/RMS systems (e.g., Motorola, Avtec)
- Knowledge of NIMS/ICS protocols
- Ability to work 12-hour shifts during emergencies
- Strong decision-making under pressure
- bilingual fluency in Spanish preferred