Job Description
Are you seeking a stable and rewarding career in public service? L.A. Statewide Employment Services is currently hiring a dedicated DMV Customer Service Representative in Los Angeles, CA. We are offering a generous Sign-On Bonus of $2,000 for qualified candidates ready to make an impact in our community.
In this pivotal role, you will serve as the first point of contact for the public, ensuring a smooth and efficient experience at our service center. We pride ourselves on our professional environment and commitment to excellence. If you have a knack for problem-solving and enjoy helping others, we want to hear from you.
Responsibilities
- Greet and assist customers with inquiries regarding vehicle registration, license renewals, and title transfers.
- Process DMV transactions accurately and efficiently using state database systems.
- Handle customer complaints and escalations with patience, empathy, and professionalism.
- Maintain accurate records and prepare necessary documentation for file closure.
- Provide clear information regarding fees, forms, and appointment scheduling to the public.
- Collaborate with team leads to optimize workflow and reduce customer wait times.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, government, or public sector administration is highly preferred.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills.
- Ability to type accurately and work efficiently under pressure.
- Must be willing to undergo a background check and drug screening.