Job Description
Are you looking for a stable career with a purpose? The Arizona Department of Transportation (ADOT) is urgently hiring a dedicated DMV Customer Service Representative for our Glendale Service Center. If you excel at problem-solving, possess a patient demeanor, and want to serve your community, we want to meet you.
As a key member of our team, you will be the face of the DMV in Glendale, ensuring our customers receive accurate, efficient, and friendly service. We offer a competitive salary, comprehensive benefits, and a collaborative work environment.
Why Join Our Team?
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Job Security: Join a stable government agency with excellent benefits.
- Modern Work Environment: State-of-the-art facilities and supportive management.
Responsibilities
- Greet and Assist: Provide exceptional customer service to walk-in and phone-in visitors, answering inquiries regarding vehicle registration, driver's licenses, and title transfers.
- Process Transactions: Accurately process payments, issue receipts, and complete necessary documentation for all DMV services.
- Record Management: Maintain accurate and organized records of customer transactions and files in compliance with state regulations.
- Problem Resolution: Handle customer complaints and issues professionally, escalating complex matters to supervisors when necessary to ensure a positive resolution.
- System Navigation: Utilize internal computer systems to look up customer history, update records, and verify information efficiently.
- Office Support: Assist in maintaining a clean, organized, and secure front lobby area.
Qualifications
- Education: High school diploma or GED required; some college preferred.
- Experience: Minimum of 1-2 years of experience in customer service, retail, or administrative support.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel) and ability to learn new software quickly.
- Communication: Excellent verbal and written communication skills with a focus on clarity and courtesy.
- Attention to Detail: Strong ability to verify data accuracy and handle sensitive information with confidentiality.
- Availability: Ability to work flexible hours, including weekends or holidays, as needed by the department.