Job Description
Join the U.S. Department of Veterans Affairs in Fort Worth, TX, as a Medical Support Specialist and play a vital role in delivering exceptional healthcare to our nation's heroes. This full-time federal position offers unparalleled benefits, career stability, and the opportunity to make a meaningful impact in our community. As a key member of our healthcare team, you'll ensure seamless patient operations while supporting our mission to honor America's veterans through world-class service.
We offer comprehensive federal benefits including health insurance, retirement plans, paid time off, and professional development opportunities. Our modern facility features cutting-edge technology and a collaborative work environment designed to support both personal and professional growth.
Responsibilities
- Coordinate patient appointments, registrations, and medical record management using VistEHR system
- Process healthcare claims, insurance verifications, and billing documentation
- Assist veterans with healthcare inquiries and navigate VA benefits programs
- Collaborate with clinical teams to ensure smooth patient care workflows
- Maintain compliance with HIPAA regulations and federal healthcare standards
- Train and mentor new staff on medical support procedures and systems
- Generate operational reports and analyze patient flow data
Qualifications
- Associate's degree in healthcare administration or related field (or equivalent experience)
- Minimum 2 years of medical office or healthcare administration experience
- Proficiency in electronic health record systems (EHR) and MS Office Suite
- Strong knowledge of healthcare billing and insurance verification processes
- Excellent communication skills with ability to interact compassionately with veterans
- Ability to manage multiple tasks in a fast-paced medical environment
- U.S. citizenship and ability to pass federal background check
- Preferred: VA-specific system experience (VistEHR, CPRS)