Job Description
Join our mission to honor America's heroes by providing essential support to veterans and their families. The Department of Veterans Affairs is urgently seeking dedicated professionals in Mesa to deliver compassionate care and administrative excellence. This critical role requires a commitment to service excellence and federal compliance standards. Enjoy competitive benefits, career advancement opportunities, and the profound satisfaction of serving those who served our nation.
Responsibilities
- Process veteran benefit claims with 99% accuracy and strict adherence to federal regulations
- Conduct eligibility assessments for VA healthcare, education, and compensation programs
- Collaborate with multidisciplinary teams to resolve complex veteran cases
- Maintain confidential case files in accordance with HIPAA and VA guidelines
- Provide in-person and virtual support services to veterans and their families
- Train and mentor new staff on VA policies and procedures
- Participate in community outreach initiatives to connect veterans with resources
Qualifications
- Bachelor's degree in Public Administration, Social Work, or related field
- Minimum 2 years of experience in veteran services or federal program administration
- Active security clearance or ability to obtain within 30 days
- Proficiency in VA systems (VBMS, VBA) and Microsoft Office Suite
- Knowledge of federal benefits regulations (38 CFR)
- Certification in Veterans Services preferred
- Exceptional communication skills with diverse populations
- Ability to manage high-volume caseloads with competing deadlines