Job Description
Join the U.S. Department of Veterans Affairs as a part-time Veterans Service Representative and make a meaningful impact on the lives of our nation's heroes. This prestigious federal position offers flexible hours while supporting veterans with their benefits claims and healthcare access. Enjoy competitive federal pay, comprehensive training, and a rewarding career serving those who served our country. Located in the heart of Manhattan, this role provides an opportunity to grow professionally while contributing to a mission-driven organization.
Responsibilities
- Assist veterans and their families with VA benefits applications and claims processing
- Provide accurate information on healthcare, education, and disability compensation programs
- Maintain detailed case records and documentation in VA systems
- Conduct outreach to connect underserved veterans with available resources
- Collaborate with VA medical centers and community partners
- Adhere to federal regulations and privacy standards (HIPAA/FERPA)
Qualifications
- U.S. citizenship required
- Minimum 1 year customer service experience
- Proficiency in Microsoft Office Suite and database systems
- Strong written and verbal communication skills
- Ability to handle sensitive information with discretion
- Preferred: Knowledge of veterans' benefits programs
- Preferred: Bilingual in English/Spanish