Job Description
Join the U.S. Department of Veterans Affairs in Boston and make a meaningful impact on veterans' lives. We're seeking a dedicated part-time Veterans Service Representative to assist veterans with benefits claims and healthcare access. This rewarding role offers flexible hours while serving those who served our nation. Enjoy competitive pay, comprehensive training, and the opportunity to work within one of America's most respected federal agencies.
Responsibilities
- Process and adjudicate veterans' disability compensation claims
- Provide guidance on VA healthcare enrollment and benefits
- Conduct eligibility screenings for VA programs
- Maintain accurate case documentation in VA systems
- Communicate with veterans via phone, email, and in-person
- Collaborate with VA medical and legal staff
- Stay updated on VA policy changes and regulations
Qualifications
- U.S. citizenship required
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite
- Ability to handle confidential information with discretion
- Strong written and verbal communication skills
- Basic knowledge of federal benefits systems preferred
- Ability to work 20-25 hours per week (flexible schedule)
- Pass background investigation