Job Description
Join North Carolina's premier public service agency as a Weekend Case Specialist in Charlotte. This vital role supports vulnerable citizens while offering exceptional work-life balance through weekend-only shifts. Enjoy competitive state benefits, professional development opportunities, and the satisfaction of serving your community. Our modern downtown facility provides a collaborative environment with flexible scheduling options.
Responsibilities
- Process and verify eligibility documentation for state assistance programs
- Conduct client interviews and assessments via in-person and virtual platforms
- Maintain accurate case records in state-mandated databases
- Coordinate with community partners for resource referrals
- Resolve client inquiries regarding program requirements
- Generate monthly compliance reports for program oversight
- Participate in weekend staff training and protocol updates
Qualifications
- Associate's degree in Social Work, Public Administration, or related field
- Minimum 2 years experience in human services or customer service
- Proficiency with Microsoft Office Suite and case management software
- Valid North Carolina driver's license
- Bilingual English/Spanish certification preferred
- Ability to work independently during weekend shifts
- Pass background check and fingerprint clearance
- Knowledge of NC state assistance programs