Job Description
Join Nashville's dedicated public service team as a Weekend Government Service Specialist. This critical role ensures seamless citizen assistance during non-traditional hours, supporting our mission to deliver exceptional municipal services. Enjoy competitive pay, comprehensive benefits, and the unique opportunity to serve Nashville's diverse community while maintaining a balanced weekday schedule.
Responsibilities
- Provide in-person and telephonic citizen support for municipal services on weekends
- Process permits, licenses, and documentation following strict government protocols
- Collaborate with weekday teams to ensure service continuity and data accuracy
- Manage sensitive citizen information with HIPAA/FERPA compliance standards
- Participate in cross-departmental weekend response initiatives
- Maintain detailed service logs and performance metrics
- Support emergency weekend operations when required
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or public sector experience
- Proficiency with municipal software systems (e.g., SAP, Salesforce)
- Valid Tennessee driver's license and reliable transportation
- Ability to obtain required security clearance
- Exceptional communication skills with multilingual capabilities a plus
- Availability to work rotating weekends and holidays
- Background check and fingerprinting required