Job Description
Are you seeking a stable, rewarding career in the public sector with the flexibility of remote work? The City of Oakland is looking for a dedicated IT Support Specialist to join our weekend operations team. In this pivotal role, you will ensure the continuity of critical government services while enjoying the convenience of working from home. We offer a competitive salary, excellent benefits, and the opportunity to make a tangible impact on our community.
About the Role
As a Weekend IT Support Specialist, you will serve as the technical backbone for our weekend workforce. You will troubleshoot hardware and software issues, maintain secure network connections, and support federal and local agency personnel during off-hours. This position is perfect for professionals who value work-life balance and want to contribute to essential government operations without compromising on schedule flexibility.
Responsibilities
- Provide comprehensive technical support and troubleshooting for staff during weekend shifts.
- Monitor server health, patch management, and system backups to ensure 99.9% uptime.
- Ensure strict compliance with federal and state data security regulations and privacy laws.
- Manage and prioritize helpdesk tickets to resolve critical issues efficiently.
- Collaborate with cross-functional teams to implement remote work solutions.
- Conduct regular security audits and report vulnerabilities to management.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent years of experience).
- Proven experience working in a government or public sector environment.
- Must be available to work weekend shifts (Saturday and Sunday) on a rotating schedule.
- Strong proficiency in Windows Server, Active Directory, and VPN technologies.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Current background check eligibility for government work.