Job Description
Join the City and County of San Francisco in a critical role ensuring the continuity of state government operations. We are currently seeking a dedicated Weekend Operations Analyst to join our IT infrastructure team. This position offers the opportunity to play a pivotal role in maintaining public services and data security during off-hours operations.
As a key member of the government workforce, you will support the maintenance of critical systems, ensuring seamless service delivery to residents. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off, designed for long-term career growth within the public sector.
Responsibilities
- Monitor and manage critical IT systems and network infrastructure during weekend shifts to ensure 99.9% uptime.
- Respond to and resolve high-priority incidents and service tickets within established Service Level Agreements (SLAs).
- Perform routine system maintenance, security patches, and backups to prevent data loss and cyber threats.
- Collaborate with on-call staff and government department leads to coordinate emergency repairs and system updates.
- Document technical incidents, resolutions, and maintenance logs for compliance and audit purposes.
- Ensure strict adherence to federal, state, and local government security protocols and privacy regulations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent military/government experience.
- Minimum of 3-5 years of experience in IT operations, system administration, or technical support.
- Experience working in a government or public sector environment is highly preferred.
- Strong knowledge of network protocols, server hardware, and virtualization technologies.
- Ability to work independently and effectively during weekends, holidays, and off-peak hours.
- Excellent problem-solving skills and the ability to communicate complex technical issues to non-technical stakeholders.