Job Description
Join the State of Ohio's dedicated team as a Weekend Operations Specialist. This critical role ensures seamless public service delivery during weekend hours at our Columbus headquarters. You'll be the frontline ambassador for state government operations, providing essential support to citizens while maintaining the highest standards of efficiency and professionalism. Enjoy competitive compensation, comprehensive benefits, and a schedule that allows you to balance work and life effectively.
Responsibilities
- Manage weekend front-desk operations and citizen inquiries with exceptional service
- Coordinate emergency response protocols and after-hours communications
- Maintain secure document handling and confidential records management
- Execute facility security checks and access control procedures
- Collaborate with weekday teams to ensure operational continuity
- Update and maintain digital citizen service platforms
- Prepare daily weekend activity reports for leadership review
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 2 years in customer service or public sector operations
- Valid Ohio driver's license and reliable transportation
- Proficiency with Microsoft Office Suite and digital service platforms
- Ability to obtain required state security clearance
- Exceptional communication and conflict resolution skills
- Flexibility to work rotating weekends and holidays
- Ohio residency required per state employment policy