Job Description
Join the City of San Jose's dedicated public service team as a Weekend Public Service Representative. This essential role ensures seamless citizen interactions during weekend hours, delivering high-quality government services while maintaining operational excellence. Enjoy competitive benefits, professional development opportunities, and the satisfaction of serving your community.
Responsibilities
- Handle citizen inquiries via phone, email, and in-person channels during weekend shifts
- Process permits, licenses, and administrative requests with precision
- Collaborate with cross-functional departments to resolve complex issues
- Maintain accurate records in government databases and document management systems
- Support weekend event coordination and emergency response protocols
- Ensure compliance with federal, state, and municipal regulations
- Train and mentor weekend staff on service standards and procedures
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 2+ years customer service or public administration experience
- Proficiency with Microsoft Office Suite and government software systems
- Strong communication skills in English; bilingual Spanish highly desirable
- Ability to work independently and make sound decisions during off-hours
- Valid California driver's license and clean driving record
- Successful background clearance and fingerprinting