Job Description
Join California's premier public service team as a Weekend Public Service Specialist in sunny San Diego! This unique opportunity allows you to serve your community while enjoying a flexible weekend schedule. We're seeking dedicated professionals to deliver exceptional citizen services during high-demand weekend hours at our downtown service center.
As a key member of our operations team, you'll directly impact residents' access to critical state services while working in a dynamic, mission-driven environment. Enjoy competitive pay, comprehensive benefits, and the satisfaction of making tangible differences in people's lives.
Responsibilities
- Provide in-person assistance to citizens with state program applications and documentation
- Manage weekend service center operations including scheduling and resource allocation
- Process and verify eligibility for state assistance programs with precision
- Coordinate with weekday staff to ensure seamless service continuity
- Maintain accurate records and documentation in compliance with state regulations
- Conduct outreach activities to inform weekend service availability
- Resolve complex citizen inquiries using established protocols
Qualifications
- Minimum 2 years customer service experience in government or public sector
- Proficiency in California state program systems (e.g., CalWIN, BenefitsCal)
- Valid California Driver's License and reliable transportation
- Ability to work Saturdays and Sundays with flexible weekday availability
- Spanish fluency strongly preferred (Bilingual bonus available)
- Experience with multi-agency coordination and documentation
- Strong conflict resolution skills under pressure
- Familiarity with ADA compliance and accessibility standards