Job Description
Join Illinois' premier public service team with unparalleled benefits and weekend flexibility! We're seeking a Weekend Shift Benefits Specialist to deliver critical public services while enjoying premium state employee perks. This role offers competitive compensation, comprehensive health/dental/vision coverage, 12 paid holidays, generous PTO, and retirement savings matching. Work-life balance meets impactful public service in our modern downtown Chicago facility.
Why Choose Us?
- Industry-leading benefits package including tuition reimbursement
- Pension plan with 8% employer contribution
- Student loan forgiveness eligibility
- Free downtown parking and public transit subsidy
- Flexible weekend schedule (Sat-Sun 7am-3pm)
Responsibilities
- Process state benefit applications with 99% accuracy on weekends
- Provide in-person customer service at downtown service center
- Coordinate with weekday teams for seamless case continuity
- Utilize proprietary benefits management software
- Conduct eligibility verification for public assistance programs
- Generate monthly weekend activity reports for leadership
- Train backup staff on weekend protocols
Qualifications
- Bachelor's degree in Public Administration or related field
- 2+ years customer service or benefits processing experience
- Proficiency in Microsoft Office Suite and state systems
- Valid Illinois driver's license (for occasional travel)
- Spanish bilingual certification preferred
- Ability to lift 15 lbs for document handling
- Background clearance for sensitive data access
- Weekend availability mandatory