Job Description
Join Boston's elite emergency response team as a Weekend Shift Public Safety Dispatcher. This critical role serves as the vital communication hub between citizens and first responders during high-stakes weekend operations. You'll coordinate police, fire, and EMS resources while maintaining composure in fast-paced emergency situations. The position offers competitive compensation, comprehensive training, and the opportunity to make a direct impact on public safety in America's premier city.
Responsibilities
- Process 911 calls and prioritize emergency responses during weekend shifts
- Dispatch police, fire, and EMS units with precise location and situation details
- Maintain radio communication with field units using FCC protocols
- Enter and update critical incident data in CAD/RMS systems
- Coordinate multi-agency responses during complex weekend incidents
- Provide crisis intervention support to distressed callers
- Adhere to HIPAA and NIMS compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year dispatch or customer service experience
- Valid Massachusetts Class B driver's license
- Ability to pass background check and psychological evaluation
- Typing speed of 40+ WPM with 95% accuracy
- National Emergency Number Association (NENA) certification
- Strong situational judgment and emotional resilience
- Proficiency in CAD/RMS systems (e.g., PSCAD, Smart911)