Job Description
Join the City of Portland's dynamic public service team! We're seeking a dedicated Weekend Shift Public Service Specialist to deliver exceptional citizen services during weekend hours. This role offers a unique opportunity to support our community while maintaining work-life balance through a consistent Saturday/Sunday schedule. You'll be the frontline representative connecting residents with critical city services, making tangible impacts on our community's well-being.
What We Offer: Comprehensive benefits package, paid training, career advancement opportunities, and the satisfaction of serving Portland residents. Perfect for professionals seeking stability in government with a predictable weekend schedule.
Responsibilities
- Provide in-person and phone-based customer service for weekend city operations
- Process permits, licenses, and service requests during weekend hours
- Coordinate emergency response protocols and weekend service disruptions
- Maintain accurate records using city databases and documentation systems
- Collaborate with weekday teams for seamless service continuity
- Support weekend community events and public outreach initiatives
- Adhere to all city policies, safety protocols, and confidentiality standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service or public administration experience
- Strong conflict resolution and de-escalation skills
- Proficiency with Microsoft Office Suite and CRM systems
- Ability to work independently with minimal supervision
- Valid Oregon driver's license (if fieldwork required)
- Flexibility to work rotating weekends and holidays
- Clear background check and drug screening required