Job Description
Are you looking for a meaningful career where you can make a real impact in your community? Bexar County Government is currently seeking a dedicated and detail-oriented 911 Emergency Communications Operator to join our Night Shift team.
As the first point of contact during critical incidents, you will play a vital role in public safety. You will utilize advanced technology to dispatch emergency services and provide life-saving instructions to callers. We pride ourselves on our high standards of excellence and offer a robust benefits package, including health insurance, retirement plans, and paid time off.
Why Apply?
We offer a dynamic work environment with opportunities for advancement. If you are resilient, calm under pressure, and ready to serve, we want to hear from you.
Responsibilities
- Receive and process incoming emergency and non-emergency calls for service from the public.
- Dispatch law enforcement, fire, and emergency medical services (EMS) units to incident scenes.
- Monitor and operate Computer-Aided Dispatch (CAD) systems and radio communications equipment.
- Enter and maintain accurate, detailed incident records and logs in the dispatch database.
- Provide real-time crisis intervention and emotional support to callers in distress.
- Perform multi-tasking in a high-pressure, fast-paced environment while adhering to strict protocols.
Qualifications
- High School Diploma or GED equivalent is required.
- Valid Texas Class C Driver’s License with a satisfactory driving record.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Ability to type accurately at a minimum of 35-40 words per minute.
- Must be willing to submit to a comprehensive background investigation, psychological evaluation, and drug screening.