Job Description
Are you ready to be the voice of hope for your community?
The Wayne County Department of Public Safety is seeking a highly motivated and professional 911 Emergency Dispatcher to join our elite night shift team. In this critical role, you will serve as the first point of contact during life-threatening emergencies, ensuring rapid response times and effective communication between the public and law enforcement.
We offer a competitive shift differential, comprehensive benefits, and a stable career path within the public sector. If you possess a calm demeanor under pressure and a passion for public service, we want to hear from you.
Why Join Us?
- Shift Differential: Earn up to $4.00 extra per hour for working the night shift.
- Benefits: Comprehensive health, dental, and vision insurance.
- Pension Plan: Secure retirement planning with a defined benefit plan.
- Professional Growth: Opportunities for advancement and specialized training.
Responsibilities
- Answer and process emergency (911) and non-emergency calls efficiently and accurately.
- Dispatch law enforcement, fire, and medical units to incident locations using CAD systems.
- Gather and transmit vital information to responding units, including directions and incident details.
- Monitor radio communications and maintain situational awareness of ongoing operations.
- Update and maintain accurate records and databases of all dispatch activities.
- Provide crisis counseling and instructions to callers until help arrives.
- Collaborate with other dispatch centers and regional agencies during large-scale incidents.
Qualifications
- High School Diploma or GED is required.
- Valid Michigan Driver's License and a clean driving record.
- Previous experience in a call center, dispatch, or customer service role is highly preferred.
- Ability to type 35+ words per minute with high accuracy.
- Must be able to work rotating shifts, including nights, weekends, and holidays.
- Clear background check and drug screening required.
- Strong problem-solving skills and the ability to remain calm in high-stress situations.