Job Description
Join the Social Security Administration as an Administrative Specialist in our Oakland office and make a meaningful impact in serving our community. This entry-level position offers unparalleled training, competitive benefits, and a clear path for career advancement within the federal government. You'll be part of a mission-driven team dedicated to delivering vital services to millions of Americans.
Responsibilities
- Process and verify citizen applications for Social Security benefits with accuracy and efficiency
- Provide exceptional customer service via phone, email, and in-person inquiries
- Maintain secure electronic records using federal compliance protocols
- Collaborate with cross-functional teams to resolve complex benefit cases
- Support outreach initiatives to educate communities about SSA programs
- Assist with data analysis to improve service delivery metrics
- Adhere to strict confidentiality and security standards
Qualifications
- U.S. citizenship required
- High school diploma or equivalent (college degree preferred)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong attention to detail and data entry skills
- Ability to pass federal background investigation
- Excellent written and verbal communication abilities
- Basic knowledge of federal regulations (training provided)
- Commitment to public service values