Job Description
Launch your federal career with the Social Security Administration in Baltimore! We're seeking motivated entry-level professionals to support critical public services. This role offers unparalleled training, comprehensive benefits, and a pathway to long-term growth within one of America's most trusted agencies. Join our mission to deliver essential services to millions of Americans while building a stable future with competitive pay, health insurance, retirement plans, and generous paid time off.
Responsibilities
- Process and verify benefit applications using SSA systems and protocols
- Respond to customer inquiries via phone, email, and in-person with empathy and accuracy
- Maintain and update confidential records in compliance with federal regulations
- Assist with data entry, document scanning, and file management tasks
- Support team operations by preparing reports and correspondence
- Participate in ongoing training programs to enhance technical and procedural knowledge
- Collaborate with cross-functional teams to ensure service delivery excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- US citizenship required
- Ability to pass federal background check and suitability review
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong attention to detail and data accuracy skills
- Excellent written and verbal communication abilities
- Basic knowledge of customer service principles
- Ability to handle sensitive information with discretion