Job Description
Launch your federal career with the U.S. Department of Veterans Affairs in Cleveland! We're seeking motivated entry-level professionals to support our mission of serving America's heroes. This full-time Administrative Specialist role offers comprehensive benefits, professional development, and the opportunity to make a tangible impact. Join our dedicated team in a supportive environment where your skills will grow while serving veterans and their families.
Responsibilities
- Process and manage veteran benefit applications with precision and confidentiality
- Coordinate administrative tasks including scheduling, records management, and correspondence
- Support data entry and reporting using federal systems (VA VISTA, eBenefits)
- Assist veterans with inquiries via phone, email, and in-person interactions
- Collaborate with cross-functional teams to ensure seamless service delivery
- Comply with all federal regulations and VA policies
Qualifications
- Associate's degree or equivalent combination of education/experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong written and verbal communication skills
- Ability to handle sensitive information with discretion
- U.S. citizenship and eligibility for federal background clearance
- Basic knowledge of administrative procedures and documentation
- Customer service mindset with problem-solving abilities