Job Description
Join the Social Security Administration as an Administrative Support Specialist in Charlotte, NC. This entry-level federal position offers comprehensive benefits, career growth opportunities, and the chance to serve Americans nationwide. No prior federal experience required – we provide on-the-job training!
Why Join SSA?
- Competitive salary with locality adjustments
- Comprehensive health insurance and retirement plans
- Student loan repayment assistance (eligibility applies)
- Professional development programs
- Work-life balance with flexible scheduling
Responsibilities
- Process and verify Social Security applications with 99% accuracy
- Manage confidential client data using secure federal systems
- Respond to public inquiries via phone, email, and in-person
- Prepare detailed case documentation and reports
- Coordinate with regional offices to resolve complex cases
- Maintain compliance with federal privacy regulations (HIPAA, FOIA)
- Participate in quarterly training on policy updates
Qualifications
- High school diploma or GED (college preferred)
- US citizenship and ability to pass federal background check
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong attention to detail with data entry experience
- Excellent written and verbal communication skills
- Ability to handle sensitive information with discretion
- Basic knowledge of federal regulations (training provided)
- Customer service experience in a professional setting