Job Description
Join our dedicated team at the U.S. Department of Veterans Affairs Mesa Community-Based Outpatient Clinic. We seek a highly motivated Administrative Support Specialist to provide critical assistance to our healthcare professionals and veteran patients. This part-time role offers the unique opportunity to serve those who served our nation while gaining valuable federal experience in a supportive environment.
Position includes flexible scheduling (20-25 hours/week) with competitive benefits including federal health insurance and retirement plans. Perfect for students, career changers, or professionals seeking part-time federal service.
Responsibilities
- Manage patient scheduling and electronic health record systems (VistA) with precision and confidentiality
- Coordinate communications between clinical staff, veterans, and external stakeholders
- Process medical documentation and ensure compliance with federal HIPAA regulations
- Assist with facility operations including supply inventory management and equipment maintenance
- Provide exceptional customer service to veteran patients and their families
- Support data entry, reporting, and quality improvement initiatives
- Collaborate with multidisciplinary teams to optimize clinic workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year experience in administrative or customer service roles
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and EHR systems
- Strong organizational skills with attention to detail and accuracy
- Ability to handle sensitive information with utmost discretion
- Excellent communication skills (written and verbal)
- U.S. citizenship required (per federal regulations)
- Pass background investigation and drug screening