Job Description
Are you looking for a stable, rewarding career in public service? Join the dedicated team at the Memphis Department of Motor Vehicles as a Customer Service Representative. In this pivotal role, you will serve as the face of the organization, helping the community navigate essential vehicle and licensing services with efficiency and compassion.
We are seeking individuals who possess a strong work ethic, exceptional communication skills, and a desire to make a difference. We offer a competitive salary, comprehensive benefits package, and the opportunity to grow within a respected government institution.
Why Join Us?
- Competitive hourly wage ($16.00 - $22.00)
- Comprehensive medical, dental, and vision insurance
- Retirement savings plan (401k)
- Paid time off and holidays
- Professional development opportunities
Responsibilities
- Greet and assist customers in person and over the phone with a friendly, professional demeanor regarding license renewals, vehicle registrations, and title transfers.
- Process driver's licenses, identification cards, and vehicle registrations accurately using state-of-the-art computer systems.
- Verify all submitted documents to ensure compliance with state regulations and federal laws.
- Handle cash, check, and credit card transactions with strict adherence to accounting protocols and cash handling procedures.
- Resolve customer inquiries and complaints efficiently, escalating complex issues to management when necessary.
- Maintain accurate and up-to-date records of daily transactions and customer interactions.
- Adhere to all safety protocols and maintain a clean, organized workspace.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous experience in customer service, retail, or administrative support is preferred but not mandatory.
- Strong verbal and written communication skills with the ability to interact effectively with diverse populations.
- Proficient in basic computer operations, data entry, and navigating software applications.
- Ability to stand for extended periods and work efficiently in a fast-paced, high-volume environment.
- Must be able to pass a background check and a drug screening prior to employment.
- Attention to detail and the ability to multi-task under pressure.