Job Description
Are you looking for a rewarding career with stability and excellent benefits?
Minnesota DOT is seeking a highly motivated Senior DMV Customer Service Representative to join our team in Minneapolis. As a vital link between the state and its citizens, you will play a crucial role in processing driver’s licenses, vehicle registrations, and title transfers with precision and empathy.
In this role, you will handle high-volume transactions while maintaining a welcoming environment for all visitors. We offer competitive pay, comprehensive health benefits, and a supportive work culture.
Responsibilities
- Provide exceptional customer service to the public, resolving inquiries regarding licensing, registration, and titling.
- Process DMV transactions accurately and efficiently using state-specific computer systems and databases.
- Manage incoming phone calls, emails, and walk-in traffic with patience and professionalism.
- Assist visually or physically impaired individuals with accessibility needs and document requests.
- Verify documentation for compliance with state laws and internal regulations.
- Collaborate with team members to streamline workflow and improve service delivery.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 2-3 years of experience in customer service, call center, or administrative support.
- Strong typing skills (minimum 40 wpm) and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of DMV operations, traffic laws, or vehicle registration procedures is a plus.
- Ability to multitask in a fast-paced, high-pressure environment.
- Excellent verbal and written communication skills.