Job Description
Are you a dedicated professional seeking a stable career in Honolulu, HI? The Hawaii Department of Transportation - Motor Vehicle Division is currently seeking qualified individuals to join our team as Customer Service Representatives. We are offering an attractive Sign-On Bonus ($2,500) to new hires!
In this role, you will serve as the face of the Motor Vehicle Division, providing essential services to the residents of Hawaii. We pride ourselves on excellent public service and are looking for candidates who are detail-oriented, patient, and eager to help. If you have a passion for community service and administrative excellence, we want to hear from you.
Why Join Us?
- Generous Sign-On Bonus for eligible candidates
- Competitive hourly wage ($22.00 - $28.00)
- Comprehensive health, dental, and vision insurance
- Retirement plan with employer contributions
- Paid time off and holidays
Responsibilities
- Provide exceptional customer service by greeting visitors, managing queues, and answering inquiries regarding vehicle registration, licensing, and titling.
- Process transactions accurately and efficiently at the service counter, including cash handling, credit card payments, and check processing.
- Assist customers with completing forms, verifying documentation, and explaining complex DMV regulations in a clear and friendly manner.
- Operate computer systems to update customer records, process renewals, and issue credentials using the State's database.
- Manage incoming phone calls, route inquiries to the appropriate departments, and provide status updates when possible.
- Maintain a clean and organized work area, ensuring compliance with all agency safety and security protocols.
- Identify customer needs and offer solutions or escalate complex issues to supervisors.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of one (1) year of recent experience in customer service, reception, or a related administrative field.
- Strong verbal and written communication skills with the ability to interact effectively with a diverse population.
- Basic computer proficiency, including typing speed of 35+ WPM and experience with Microsoft Office Suite.
- Ability to stand for extended periods and work in a fast-paced, high-volume environment.
- Must possess a valid Driver’s License and a clean driving record.
- Ability to pass a background check and drug screening.