Job Description
Are you looking for a rewarding career in public service with flexible hours?
Fresno Department of Motor Vehicles Services is seeking a dedicated and friendly DMV Customer Service Representative to join our dynamic team. If you have a passion for helping the community and enjoy a fast-paced environment, we want to hear from you.
We offer competitive pay, comprehensive benefits, and a schedule designed to fit your lifestyle.
Responsibilities
- Greet and assist customers with a variety of DMV transactions, including license renewals, vehicle registrations, and ID card applications.
- Answer incoming phone inquiries and resolve customer complaints with patience and professionalism.
- Verify documents and ensure accuracy in data entry and filing systems.
- Provide clear instructions regarding fees, wait times, and required documentation.
- Maintain a clean, organized, and welcoming service area.
- Collaborate with team members to improve service efficiency and customer satisfaction scores.
Qualifications
- High school diploma or equivalent required; some college or customer service experience is preferred.
- Excellent verbal and written communication skills.
- Strong attention to detail and the ability to multi-task in a busy office environment.
- Basic computer proficiency with Microsoft Office Suite and internal databases.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).
- Willingness to undergo a background check and obtain necessary security clearances.