Job Description
Are you a people-oriented professional looking for a stable and rewarding career in public service? We are currently seeking a highly motivated DMV Customer Service Representative to join our Wichita, KS team. In this Direct Hire role, you will be the face of our agency, assisting motorists with a variety of essential services including license renewals, vehicle registrations, and title transfers.
Our ideal candidate takes pride in accuracy and possesses the patience to handle high-volume customer interactions with a smile. This is a fantastic opportunity to work for a government agency with excellent benefits and job security.
Why Apply?
- Stable, Direct Hire employment with a top government agency.
- Competitive hourly wage ($18.00 - $24.00).
- Comprehensive benefits package including health, dental, and vision.
- Opportunity for professional growth within the public sector.
Responsibilities
- Customer Assistance: Greet and assist walk-in customers and phone inquiries regarding driver's licenses, vehicle titles, and registration requirements.
- Transaction Processing: Accurately process payments, issue receipts, and update customer records in the state database system.
- Document Verification: Review submitted documents for completeness and accuracy, ensuring compliance with state regulations.
- Issue Resolution: Resolve customer complaints or complex issues diplomatically and escalate to supervisors when necessary.
- Administrative Support: Maintain a clean, organized work area and assist with filing, data entry, and inventory management.
- Compliance: Adhere to all agency policies, security protocols, and confidentiality agreements.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred; experience in a government or DMV setting is a strong plus.
- Computer Skills: Proficient in Microsoft Office Suite (Word, Excel) and the ability to learn new internal software quickly.
- Communication: Excellent verbal and written communication skills with the ability to explain complex procedures clearly.
- Attention to Detail: Strong focus on accuracy when processing sensitive data and financial transactions.
- Physical Requirements: Ability to stand for extended periods and operate standard office equipment.