Job Description
Join our award-winning customer service team at the Metropolitan Transit Authority, where we're revolutionizing public service in Minneapolis! We're seeking passionate individuals to deliver exceptional DMV services to our diverse community. Enjoy competitive benefits, flexible scheduling, and opportunities for career growth in a supportive environment.
Responsibilities
- Process vehicle registrations, title transfers, and driver's license applications with 99% accuracy
- Resolve complex customer inquiries regarding DMV regulations and procedures
- Utilize specialized software to maintain secure customer databases and transaction records
- Train new staff on DMV compliance protocols and customer service best practices
- Collaborate with law enforcement agencies to verify document authenticity
- Process commercial vehicle permits and specialized license endorsements
- Generate monthly performance reports for departmental review
Qualifications
- Minimum 3 years' experience in government/civic customer service roles
- Proficiency in DMV-specific software (e.g., FAST, MVRS)
- Valid Minnesota driver's license with clean record
- Ability to interpret complex state statutes and administrative codes
- Exceptional conflict resolution skills for high-stress situations
- Bilingual proficiency in Spanish or Somali preferred
- Associates degree in Public Administration or related field
- Notary certification or ability to obtain within 30 days