Job Description
Join our award-winning team at Santa Ana Motor Vehicle Services! We're seeking passionate Customer Service Agents to deliver exceptional service to our community. Enjoy a $3,000 sign-on bonus when you start and comprehensive benefits including health insurance, retirement plans, and paid time off. This is your opportunity to make a real difference while advancing your career in public service.
We offer a supportive work environment, ongoing training, and career growth opportunities. If you thrive in fast-paced settings and have a commitment to helping others, apply today!
Responsibilities
- Provide accurate information and assistance to customers regarding DMV services, regulations, and requirements
- Process transactions efficiently including license renewals, registrations, and vehicle title applications
- Maintain detailed records using DMV systems and ensure compliance with state regulations
- Resolve customer inquiries and complaints with professionalism and empathy
- Collaborate with team members to optimize service delivery and reduce wait times
- Stay updated on DMV policy changes and communicate effectively with stakeholders
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a high-volume environment
- Strong computer literacy with proficiency in data entry and office software
- Excellent communication skills in English; bilingual Spanish highly desirable
- Ability to handle confidential information with discretion and integrity
- Valid California driver's license
- Ability to pass background check and drug screening