Job Description
Are you a dedicated individual looking to make a tangible difference in your community? DC Government - DMV Division is seeking a friendly and professional Part-Time Customer Service Representative to join our team. In this role, you will be the first point of contact for thousands of residents, ensuring they receive accurate information and efficient service regarding vehicle registration, licensing, and title services.
We pride ourselves on a customer-centric approach and are looking for someone who thrives in a fast-paced environment and is passionate about public service. If you have excellent communication skills and a keen eye for detail, we want to hear from you.
Responsibilities
- Greet and assist customers with a variety of DMV transactions, including license renewals, vehicle registration, and title transfers.
- Answer incoming phone calls and emails promptly, resolving inquiries or routing them to the appropriate department.
- Verify customer information and documents for accuracy and completeness before processing transactions.
- Operate computer systems and database software to update customer records and process payments securely.
- Maintain a clean and organized lobby area to ensure a welcoming environment for all visitors.
- Assist with special projects and administrative tasks as needed to support the department's operations.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, retail, or public administration is highly preferred.
- Strong interpersonal and communication skills with the ability to interact professionally with people from diverse backgrounds.
- Basic computer proficiency and the ability to learn new software quickly.
- Attention to detail and the ability to follow complex procedures accurately.
- Ability to work part-time hours, including weekends and holidays, as required by business needs.