Job Description
Join a vital team serving our community in Corpus Christi, Texas!
We are currently seeking a professional and compassionate DMV Customer Service Representative to join our growing public service division. If you are looking for a stable career with competitive pay and a rewarding work environment, this is your chance to make a difference.
In this role, you will be the first point of contact for thousands of citizens, ensuring they receive accurate information and efficient service regarding their driver's licenses, vehicle registrations, and titles. We pride ourselves on excellence and are looking for candidates who are detail-oriented and eager to learn.
Responsibilities
- Verify customer identities and meticulously review all required documentation for accuracy and completeness.
- Process DMV transactions efficiently, including license renewals, vehicle registrations, and title transfers.
- Provide exceptional customer service by answering phone inquiries and resolving complex issues in person.
- Handle cash, credit, and debit payments accurately and maintain a balanced cash drawer at the end of every shift.
- Input data into state databases and government systems with 100% accuracy.
- Maintain a clean, organized, and welcoming lobby environment for all visitors.
- Collaborate with team members to improve workflow and reduce customer wait times.
Qualifications
- High School Diploma or GED is required; Associate’s degree preferred.
- Previous experience in customer service, government administration, or a related field is highly desired.
- Strong attention to detail and the ability to follow complex state regulations and procedures.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Excellent verbal and written communication skills.
- Ability to pass a background check, drug screen, and motor vehicle record review.
- Bilingual (English/Spanish) candidates are encouraged to apply.