Job Description
Are you a dedicated professional seeking a stable and rewarding career in public service? The Milwaukee County Department of Transportation is currently hiring a DMV Customer Service Representative to join our dynamic team. In this pivotal role, you will serve as the face of our agency, ensuring every visitor receives accurate information and efficient service.
We are looking for individuals who possess a passion for community service, strong attention to detail, and the ability to thrive in a fast-paced government environment. If you are ready to make a tangible difference in your community, we encourage you to apply today.
Why Join Us?
- Competitive hourly pay ($18.50 - $22.50)
- Comprehensive benefits package
- Opportunities for career advancement within the public sector
Responsibilities
- Greet and assist customers with license renewals, vehicle registrations, and title transfers in a friendly and professional manner.
- Process payments accurately and adhere to all cash handling and security protocols.
- Answer high-volume phone inquiries and resolve complex customer issues regarding DMV policies.
- Maintain accurate and up-to-date customer records in internal databases.
- Direct customers to appropriate service windows and provide general information about available services.
- Collaborate with team members to ensure efficient workflow during peak hours.
Qualifications
- High School Diploma or GED is required.
- Previous customer service experience in a high-volume or government setting is preferred.
- Strong verbal and written communication skills with the ability to de-escalate difficult situations.
- Basic computer proficiency and ability to learn new software systems quickly.
- Must be detail-oriented and capable of handling sensitive personal data with confidentiality.
- Ability to work a flexible schedule, including occasional weekends or evenings as needed.