Job Description
Join our award-winning team at Durham County Transportation Services and become a vital part of our community! We're seeking passionate Customer Service Representatives to deliver exceptional service at our DMV branch. Enjoy comprehensive benefits, career advancement opportunities, and a supportive work environment where your contribution makes a real difference every day. If you thrive in dynamic settings and excel at problem-solving, this is your chance to build a meaningful career in public service.
Responsibilities
- Provide exceptional in-person and phone customer service for DMV transactions including license renewals, vehicle registrations, and title transfers
- Process accurate documentation and payments while maintaining strict compliance with state regulations
- Resolve customer inquiries and complaints with empathy and efficiency
- Utilize DMV software systems to process transactions and maintain accurate records
- Collaborate with team members to ensure seamless workflow and operational excellence
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent with 2+ years customer service experience
- Proficiency in computer systems and data entry with high accuracy
- Strong communication and interpersonal skills with diverse populations
- Ability to multitask in fast-paced environments while maintaining composure
- Valid North Carolina driver's license with clean driving record
- Experience in government or regulated industry preferred
- Ability to work flexible hours including occasional weekends