Job Description
Are you looking for a stable, rewarding career with benefits starting tomorrow? Join the Illinois Department of Transportation as a dedicated DMV Customer Service Representative in Chicago. We are seeking energetic individuals to join our team and provide essential services to the public.
In this role, you will be the face of our agency, assisting drivers with license renewals, vehicle registrations, and other vital services. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you.
Why Apply?
• Competitive hourly wage ($19.00 - $25.00)
• Comprehensive health, dental, and vision insurance
• Paid time off and retirement savings plan
• Opportunities for advancement within the state government
Responsibilities
- Greet and assist customers with a professional and friendly demeanor, ensuring a positive experience at the service counter.
- Process driver's license renewals, replacements, and written tests accurately and efficiently.
- Handle vehicle registrations, title transfers, and vehicle inspections with precision and adherence to state regulations.
- Answer inquiries regarding state laws, fees, and procedures using the appropriate reference materials.
- Process cash, check, and card payments while maintaining strict accountability for all transactions.
- Update and maintain customer records in the state database with high attention to detail.
- Collaborate with the operations team to streamline service delivery and resolve customer issues.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, retail, or public administration preferred.
- Strong computer proficiency with Windows and standard office software.
- Excellent verbal and written communication skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Must be able to pass a background check and a drug screening.
- Valid Illinois Driver’s License is a plus.