Job Description
Are you seeking a stable and impactful career in public service? Apex Government Solutions is hiring DMV Customer Service Representatives in Dallas, Texas. We are currently recruiting individuals to support the Department of Motor Vehicles by providing exceptional service to the community.
We pride ourselves on being an employer of choice, offering a comprehensive benefits package and ensuring you have everything you need to succeed. Join us in making a difference in the lives of Dallas residents.
Key Highlights:
- Equipment Provided: Laptops, uniforms, and peripherals provided on day one.
- Competitive Pay: Earn between $17.00 and $23.00 per hour based on experience.
- Full Benefits: Medical, dental, and vision insurance available.
- Professional Environment: Work in a modern, climate-controlled facility.
Responsibilities
- Customer Assistance: Greet and assist visitors with license renewals, vehicle registrations, and title transfers.
- Payment Processing: Accurately process cash, check, and card payments using POS systems.
- Inquiry Resolution: Answer high-volume inquiries regarding DMV policies, fees, and appointment scheduling.
- Record Keeping: Maintain accurate, up-to-date digital and paper records of all transactions.
- Compliance: Adhere strictly to state DMV regulations and company operational standards.
- Problem Solving: De-escalate customer conflicts and provide solutions to ensure satisfaction.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Minimum 1 year of customer service or administrative experience preferred.
- Skills: Proficient in Microsoft Office Suite and basic data entry.
- Physical Requirements: Ability to stand for long periods and lift up to 20 lbs.
- Communication: Strong verbal and written communication skills in English.
- Availability: Must be available to work full-time, including weekends if required.