Job Description
We are urgently seeking dedicated individuals to join our team as Federal Customer Service Representatives in Indianapolis, IN. This is a fantastic opportunity to launch a stable, long-term career with the Federal Government without requiring prior experience.
At Apex Federal Solutions, we pride ourselves on providing exceptional service to the public. We offer comprehensive on-the-job training, a supportive work environment, and a clear path for career advancement. If you are looking for a job that offers security, benefits, and professional growth, apply today.
Responsibilities
- Answer high-volume incoming calls and emails from federal employees and citizens regarding program inquiries.
- Assist customers with the intake and processing of applications for federal assistance programs.
- Resolve complex issues and escalate tickets to senior specialists when necessary while maintaining high customer satisfaction scores.
- Update and maintain accurate records of all customer interactions and transactions in the secure database.
- Collaborate with team leads to improve service processes and ensure compliance with federal regulations.
- Provide accurate information regarding eligibility requirements and benefit programs.
Qualifications
- High school diploma or GED equivalent is required.
- Must be a U.S. Citizen and able to pass a background check.
- Basic computer proficiency and ability to navigate multiple software applications.
- Strong verbal and written communication skills with a professional and friendly demeanor.
- Willingness to learn and adapt to new technology and procedures quickly.
- Ability to work in a fast-paced, team-oriented environment.