Job Description
We are seeking a motivated and detail-oriented Entry Level Customer Service Representative to join our dedicated team at the El Paso County Government Center. In this pivotal role, you will serve as the first point of contact for our constituents, ensuring that their inquiries are handled with professionalism, efficiency, and compassion. We offer a stable, mission-driven environment with excellent benefits and opportunities for professional growth.
Why Join Us?
- Stability & Benefits: Comprehensive health insurance, retirement plans, and paid time off.
- Growth: Clear pathways for career advancement within the public sector.
- Impact: Make a tangible difference in your community every day.
Responsibilities
- Respond to inquiries: Answer incoming phone calls, emails, and walk-in visitors regarding government services and programs in a courteous and timely manner.
- Process documentation: Accurately complete forms, verify data, and maintain digital and physical records of public interactions.
- Problem Resolution: Assist the public in navigating complex processes and direct them to the appropriate departments.
- Administrative Support: Perform general clerical duties such as filing, scanning, and data entry to support office operations.
- Customer Satisfaction: Uphold high standards of service quality and contribute to a positive, welcoming office atmosphere.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Previous customer service or administrative experience is preferred but not required for this entry-level position.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Communication: Strong verbal and written communication skills with the ability to interact effectively with diverse populations.
- Organization: Excellent attention to detail and the ability to prioritize tasks in a fast-paced environment.